Frequently Asked Questions
Everything you need to know about shopping with Eiken Shop
What is the typical shipping timeframe for my order?
We process all orders within 1-2 business days. Standard shipping typically takes 5-7 business days, while express options are available at checkout for faster delivery.
What is your return and exchange policy?
We offer a 30-day return policy on all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label for your exchange or refund.
How do I ensure I am ordering the correct size?
Every product page features a detailed sizing guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the perfect fit.
Which payment methods do you accept?
Eiken Shop accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your materials ethically sourced?
Yes, we prioritize sustainability and ethical manufacturing. We partner with suppliers who adhere to fair labor practices and utilize high-quality, durable fabrics designed to last.
Can I track my package after it has been shipped?
Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your shipment's progress in real-time.